Last Updated: 02/3/2026

At Upscale Gateway, we value your privacy. This section explains how we handle your information specifically for our SMS (text message) notification services.

1. Information We Collect

When you opt-in to receive SMS notifications (such as booking confirmations or account alerts), we collect:

• Your mobile phone number.
• Your name and reservation details.
• Message delivery status and your responses to our messages.

2. How We Use Your Information

We use your mobile information strictly to provide the services you requested:

• Sending transactional alerts (Booking confirmations, check-in instructions).
• Account security and registration alerts.
• Customer support communication.

3. The SMS Privacy Guarantee

Upscale Gateway does not sell, rent, or share your mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Your personal information and consent for SMS will not be shared with any third party, except as required by law or with service providers (like Twilio) who assist us in delivering our messages to you.

4. How to Opt-In

You may opt-in to receive SMS notifications by checking the “I agree to receive booking updates via SMS” box during account registration or checkout at [https://upscalegateway.com].

5. How to Opt-Out

You can cancel the SMS service at any time. Just text “STOP” to our number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

6. Support

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at stay@upscalegateway.com.